Frequently Asked Questions


QUESTIONS ABOUT CUSTOMER SUPPORT

QUESTIONS ABOUT ANIME/CONTENT

  • How do I find out about new releases?
  • How often do you send newsletters?
  • Are you going to do an English dub of [insert-anime title-here]? I only watch dubs!
  • Are you going to make an anime box set for [insert-anime title-here]?
  • Can you add [insert-anime- here] to Netflix/Hulu/Anime Network/Toonami/iTunes?
  • How do I become a voice actor for Sentai Filmworks?
  • When will you reveal the English dub cast for [insert-anime title-here]?
  • Can you make another season of [insert anime title] or license [insert anime]?
  • When will [insert-anime title-here] be released on Blu-Ray?
  • Who do I contact if I'm interested in jobs at Sentai Filmworks?
  • Why do you sell ADV titles?
    • QUESTIONS ABOUT CUSTOMER SUPPORT

      How long do support requests take?

      Our customer support hours of operation are Monday through Friday from 08:00 am until 05:00 pm (CST). We will process your support request in the order that it was received. You can usually expect a response within 24 hours of your inquiry.

      How can I report an issue with your site?

      If you experience an issue with the site, we want to know! We will gladly investigate and assist you with your request. Please provide us with detailed information on what you experienced as well as if we can provide you with any additional assistance.

      You can contact us by clicking here.

      QUESTIONS ABOUT ANIME/CONTENT

      How do I find out about new releases?

      You can stay up to date on the latest and greatest in anime news by subscribing to our newsletter! You can also find current events information here.

      How often do you send newsletters?

      We send newsletters on a monthly basis. Subscribe today!

      Are you going to do an English dub of [insert-anime title-here]? I only watch dubs!

      That’s an excellent question that gets asked with every acquisition announcement! The answer is simple: it depends. We are not just saying that to diffuse the question and bring your attention to something else (we are not your parents, after all). In the grand scheme of “to dub, or not to dub” the decision depends on demand, licensing agreements, ROI, the will of the powers-that-be, the weather, the positions of the stars, and so forth.

      Are you going to make an anime box set for [insert-anime title-here]?

      Again, that depends on a lot of things. We try to develop box sets for titles in high demand. Make sure we know you love the show by watching it legally and telling us on our social channels.

      Can you add [insert-anime- here] to Netflix/Hulu/Anime Network/Toonami/iTunes?

      If only it were that simple! Where we distribute our titles, from our mature anime series, to our shoujo anime, and everything in between, is determined by our agreements with the licensers. If it’s any comfort, we don’t just draw names out of a hat to decide where our shows go. Another big factor is demand. So, if you’d like to see more our shows on a particular platform don’t forget to let said provider know.

      How do I become a voice actor for Sentai Filmworks?

      You know a guy who knows a guy who knows THAT guy. We jest, but… at this time, Sentai Filmworks does NOT hold auditions to cast our anime English dubs. Fact of the matter: our voice actors work as actors for a living. They are trained professionals with backgrounds in theatre, TV, and movies. Our VA’s are active and established members of the performing arts community, and their voice acting work is just one part of their overall income.

      When will you reveal the English dub cast for [insert-anime title-here]?

      The quick answer? When we are allowed to and when it will make the most impact. We know you’re all dying to know, but the best news in life is well timed!

      Can you make another season of [insert anime title] or license [insert anime]?

      Unfortunately, we don’t make subsequent seasons. We only license anime from Japan and localize it for North America. Our folks stay on top of the latest anime titles coming out of Japan (we are also interested in the not-so-new ones), but if you have suggestions, please fill out this form.

      When will [insert-anime title-here] be released on Blu-Ray?

      If (and/or) when a title is released on Blu-ray is contingent on a few different things. Sometimes, there are hold backs in place that require us to release the title at a later date than the DVD.

      Who do I contact if I’m interested in jobs at Sentai Filmworks?

      Easy! All you have to do is be the last person standing in our annual battle royale…oh, wait. We’ve stopped that. However, applying for a job at Sentai Filmworks is super easy. First, you check out our jobs page and if you think you fit the bill for one of our open positions, you click Apply Now button. Send your resume and cover letter to us, and we’ll contact you if we think you’re a match.

      Why do you sell ADV titles?

      We may offer a limited number of ADV titles that are available for sale on our store due the existing partnership between Sentai Filmworks and ADV.