Store Policy


We make every effort to ensure that your orders arrive in perfect condition, however, if you need to exchange an item or request a refund for an item that is damaged or defective, send an email to with supporting pictures. A support rep will review your information and notify you of the approval or rejection of your exchange or refund request. If approval, the support rep will provide you with a prepaid shipping label. Please include the Return Form with your return to ensure timely processing. Send your return to Sentai Filmworks Returns 10114 W Sam Houston Pkwy S, Houston, TX 77099-5109 using USPS shipping options.

We only replace items if they are defective or damaged. Refunds will be issued back to the original form of payment used. If you need to make an exchange for the same item in a different size, you will be responsible for the shipping costs.

Merchandise purchased through our website must be in its original condition with tags attached and must be returned within 30 days of the delivery date as indicated by the tracking number for the applicable order.

Please allow up to 5 business days from when we receive your return to process a refund. You will receive an email once your refund has been processed. Once processed your funds will typically be available within 3-5 business days in accordance with your financial institution's policies. Product exchanges may take up to 10 business days to process and reship.


Merchandise received as a gift can be returned with an accompanying receipt/invoice. A refund can be issued to the person who purchased the gift through their original method of payment. Alternatively, an online store credit coupon can be issued to the person who received the gift. To receive an online store coupon, please include the email address that you would like the online coupon sent to in the comments section of your Return Form.


Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. Intimate apparel such as underwear and swimming apparel cannot be returned. Items designated “Final Sale” cannot be returned for any reason.


• Gift cards
• Downloadable software products
• Book with obvious signs of use
• CD’s, DVD’s, Blu - ray® Discs, software, video games or vinyl records that have been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after it was delivered


If you have not received a refund within 3-5 business days of receiving a refund email confirmation, first check your bank statement again.
Next contact your credit card company or Paypal; it may take some additional time before your refund is officially posted.
If you have completed these steps, please contact us at


A prepaid shipping label with tracking information will be provided for damaged or defective items. Except for defective items and items damaged during the shipping process, you will be responsible for paying any associated shipping costs for returning your items for an exchange or refund. We will not provide reimbursement for any unauthorized postage charges that you may incur unless otherwise specified.


We reserve the right to furnish products from third parties and have them delivered directly from those sources. Drop ship consignment vendors have the right to remain anonymous and silent parties to our sale. Returns and exchanges of drop shop and consignment goods must be arranged through Sentai Filmworks and not our third-party affiliates. Any attempt to contact these sources will result in a final sale with no warranty (as-is).